AXONNET's GDPR PRIVACY NOTICE

(including COOKIE AND TRACKING STATEMENT)

Effective as of 1st Jan 2021.

AXONNET, spol. s r.o. (henceforth also ‘AXONNET’, ‘we’, ‘us’, ‘our’) always valued and continues to value the privacy and business confidentiality of the data and information of our customers and prospects as well as of public authorities concerned.

Due to the overall technological progress the European Union legislator adopted a new regulation (EU) 2016/679 (henceforth ‘GDPR’) which obliges practically every business established in the Union to provide certain types of information regarding its collection and use of the personal data, ie. any  ‘any information relating to an identified or identifiable natural person’. We respectfully fulfill these GDPR requirements by the provision of this Notice.

Who

For the purposes of the GDPR, the controller of your personal information is AXONNET, spol. s r.o., established seat Plojharova 6, 162 00 Praha 6, Czech Republic. The company was incorporated in the year 1991 and is registered by Town Court Prague, section C, file 2473.

If you have a question related to this Notice, please contact us by using this form.

What types of personal data we collect and use

Because the vast majority of our customers are businesses and not the natural persons themselves, the types of personal data which we process usually fall into the relation of the person’s employer.

It typically involves a name, business contact details, company’s name and its particular branch address, function, position or title of the employees, contractors, advisors etc. It also includes the names and positions (titles) of persons who are entitled to represent the company externally, either in a general capacity to conduct the legal transaction as a representative of the company (ie. binding the company itself), or for specific purposes only.

Rather very exceptionally, eg. when a natural person itself is the direct customer of us or when he or she self so explicitly wishes, we may collect further kinds of data such as a home address or private contact details.

We also process various primarily technical data when these or other persons access our technical systems, such as online websites, or e-mail, chat and other servers. Such data include e.g. IP addresses, referrer headers, browser settings, authentication credentials etc. These technical data may also include various references or information relating to internet social services used by persons. These technical data are to various degree loosely or more tightly bound to a specific natural person. They are routinely collected and used by us only for the software engine operation, for computer and network security, for the statistical purposes and for focused advertising where the data subjects are not identified.

However, we may also collect personal data offline while we meet physically on trade shows, mutual meetings, during the demonstration on customer’s premises, or in the course of a mutual phone call, etc.

We also collect and process all data which represent the AXONNET’s contractual conditions of the contract conclusion or which we consider the necessary part of the purchase order or the contract itself. These data usually concern and primarily relate the company, e.g. its Value Added Tax registration number, however, we can not entirely exclude the possibility that somebody secondarily considers them the personal data, too.

We do not collect or process the special categories of personal data (earlier known as ‘sensitive data’).

Why we collect and use personal data

While we fulfill our mission which is particularly the protocol analyzer sales & quality service from Prague or provision of various ICT consulting services we coincidentally and inevitably also collect and use some personal data, though the vast majority of our customers are businesses and not the natural persons themselves.

Generally, the purposes for which we collect and use the mentioned personal data are
- marketing
- advertising
- handling pre-contractual, contractual, and after-sale stage events, and
- fulfilling particular legal obligations (such as accounting).

More specifically, we collect and use personal data for these purposes:

System function and improvement in your experience

When interacting with our online systems, such as a website or other online service, we record data needed to provide you with access, for the function of the system and for us to comply with security and legal requirements in relation to operating our sites.

Besides that, we also collect information about your activities during your visit in order to statistically understand our customers’ preferences and behavior. This enables us to provide better system function to our customers and improve their online experience. More information about these practices is included in the “COOKIES AND TRACKING STATEMENT” section of this privacy Notice below.

Responses to your request for information, order, or support

We use your personal information to communicate with you in relation to AXONNET via different channels (e.g., by email, phone, chat). We may also collect further information necessary to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you.

The receipt and acceptance of the purchase order or conclusion of contract is subject to that it contains all legally necessary parts, including the name and position (title) of the person who undertakes the legal transaction as a representative of the company as well as the use of some authentication means of such person (e.g., a signature) which we recognize.

Contacting employees of our customers, prospects, partners, suppliers, and other bodies

Our customers, prospects, partners, and suppliers also provide us with business contact information of their personnel for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and administration of the services or keeping the relationship.

We may also communicate with the officers of public authorities within the range of their legal power and competence, eg. handling the customs clearing.

Complying with legal obligations

In certain cases, we have a legal obligation to collect and process some personal information or company information. For instance, to accept the purchase order we need to know and verify the country of company establishment, its value-added tax registration, and the name of the official company representative. Either you self-provide us the relevant documents or we retrieve them from the publicly available registers.

Security and law enforcement

Please be aware that in very rare but possible circumstances, personal information may be subject to disclosure to public authorities pursuant to judicial proceeding, court order, or legal process. We may also process personal information to prevent and detect fraud and abuse in order to protect the security of us, of our customers, and others.

Who provides us the personal data

Most information comes from our direct interactions with you.

Besides that, we may be also provided with your personal information in connection with a request, order, transaction or contract by your colleague, chief or any collaborating third party of you whom we trust in a good faith that was entitled to provide us information about you in order to prepare or perform a contract.

Similarly, we may receive your personal information as a part of lead which was triggered by your request with a vendor or a business partner of us or of the vendor. If you think that we have received your personal data without the necessary entitlement on your side, you may invoke your rights according to the section ‘Your rights and their invocation by AXONNET’ below.

We may also collect or check the personal data from the public sources or information services, especially from the business registers or tax registers maintained by the public authorities.

Other potential processing

We may process personal data for other purposes than those indicated by this Notice provided that such purposes are compatible with the mentioned purposes (Art. 5/1/b and Art. 6/4 GDPR, recital 50 GDPR). We have to take into account, inter alia the link between the original processing purposes and purposes of intended further processing as well as the context of the original data collection, in particular regarding the relationship between you and us.

Legal Grounds

We commonly collect and use personal data based on one or more of the following legal grounds:
- handling of pre- and contractual stage requests and performance (Art. 6/1/b GDPR)
- consent (Art. 6/1/a GDPR)
- the legitimate interests of us or any potentially aggrieved third party (Art. 6/1/f GDPR)
- compliance with legal obligations  (Art. 6/1/c GDPR)

We might exceptionally also process personal data based on these legal grounds:
- protection of the vital interests of you or another human being (Art. 6/1/d GDPR)
- performance of a task carried out in the public interest (Art. 6/1/e GDPR)
- other legal grounds adopted in special laws.

Your rights and their invocation by AXONNET

With regards to its personal data the natural person (data subject) has the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, the right to object the processing and the right to withdraw the consent when the previous processing was based on consent. Please note that these rights are not absolute. Some of these rights may be subject to certain conditions. They potentially may also collide with some other legal obligations of us, with our own rights or rights of third parties. Eg. the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal and the possible necessity to keep processed data for other legal purposes, eg. for accounting.

Nevertheless, AXONNET shall honor your mentioned rights at the maximum possible extent.

You can invoke your right directly with AXONNET by using this form.

Right to lodge a complaint

If you do not consider our processing of your personal data to be compliant with the applicable laws, you can lodge a complaint with a supervisory authority.

The list and contact details of the Supervisory Authorities in the European Union are to be found here.

Legal requirements to provide personal data

Generally, you are not obliged to provide us with personal data unless applicable laws state so.

Your communication with us is usually and most generally based on the freedom of contract. This freedom includes your choice with whom you communicate, consult and possibly but not necessarily conclude the sales or services contract.

Once you decide to communicate with us your major obligation is to act honestly and in good faith. Upon that we rely that you provide us the truthful data and intentions. Otherwise, the pre-contractual stage of the communication does not normally bind you in any way, especially as you are not obliged to conclude the contract.

However, not just the law of contracts but the very nature of AXONNET's business-to-business relations requires that you provide us at least some information about your identity, about your company and your needs. Without their provision, we may not be able to answer you meaningfully.

AXONNET basically requires only the minimum amount and types of information relevant to the stage of the communication. Above that, the scope of your information disclosure is upon you. While the more detailed information about your needs usually allows us to advise you or adjust the offer better we shall respect your stance in what details you give us.

Automated decision-making including profiling

Communicating with AXONNET you are not subject to any automatic decision making (including profiling) which would produce legal effects concerning you or similarly significantly affect you.

Retention period

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy Notice or as is required by applicable law.

The retention of your personal data contained in your online account lasts as long as the account exists.
Personal data fragments related to product or service purchases have to be generally retained longer to comply with legal obligations (such as accounting, tax and sales laws).

The recipients or categories of recipients

AXONNET normally does not provide any collected personal data to any third party recipient. The only regular business exceptions are mentioned in the paragraph below (‘Personal data fragments sharing and transfer’) and they involve the provision of only the minimal fragment of the personal data which is necessary to perform the indicated task.

Except that, the data processors besides AXONNET itself, which are listed below in the section ‘Data Processor’, may collect some personal data on their own, though we do not presume that they can identify any person uniquely or precisely without further coordination with other bodies or the data subject himself.

Otherwise, AXONNET might share and transfer your personal data upon your explicit request or consent to do so, provided in advance.

Data Processors

We use the below-listed companies as data processors.

¤ We presume that the given data processor is unable to identify any person uniquely or precisely without further coordination with third parties or consent of the data subject. However, we cannot exclude that you provided such a consent unconsciously.

Personal data fragments sharing and transfer

AXONNET normally does not share or transfer any personal data neither to third parties nor outside the EU. The rare exceptions are listed below. In these events, only the least necessary fragment of the personal data is provided.

* Only when explicitly required by the customer.

COOKIE AND TRACKING STATEMENT

Cookies are small text files that are stored on your device when you visit a website. They don’t take much space and they are removed automatically on their expiration time. Some cookies expire at the end of your session, others are saved for a certain amount of time (e.g. a month or so).

In this Statement, we use ‘cookies’ as a common term covering different techniques such as cookies, Flash cookies, web beacons, pixel tags and other tracking technologies.

Generally, there are different types of cookies with different uses. The required cookies are essential because they help you to use and navigate on the website, enabling the very basic dynamic features of the website. They also enable you to keep the session when you are logged in or to keep the record of your shopping basket or to maintain the continuity of your other actions.

We also use the performance and analytics cookies in order to improve our website and your experience.

Sometimes, we use the third party cookies to cover the mentioned functions. The relevant third-party companies are mentioned in the above section ‘Data Processors’  having the use of cookies explicitly mentioned in the column ‘TASKS / PURPOSES’.

How to manage cookies

While we do not advise disabling cookies on our websites because it may produce unpredictable malfunctions you are technically free to delete or prevent certain cookies from being stored on your computer or mobile device according to your own wishes.

We recommend that you search the ‘help’ section in your browser to get the information on how to manage your cookie settings.

Alternatively, you may find the guides for your browser here:

- Google Chrome (help)

- Mozilla Firefox (help)

- Internet Explorer (help)

- Opera (help)

- Safari (help)

- Adobe (flash cookies help)

If you wish to disable just the Google Analytics’ tracking, use this browser add-on provided by Google.

Updates of our privacy statements

Applicable law or our practices change over time. Because of that, we may amend this Notice, as well as any other specific privacy notice or statement. The change shall be indicated by the date noted in the heading of these documents.